Return Policy

Return Period

You have 14 days from the date of delivery or completion of restoration services to initiate a return request. This period begins on the day you receive the completed work or the restored furniture item. To be eligible for a return, you must contact us within this timeframe to notify us of your intent to return.

For custom restoration work, the return period may vary depending on the specific nature of the services provided. We will clearly communicate any variations to the standard return period before beginning work on your project.

Return Conditions

Items must be returned in their original condition, as received after restoration. The furniture must be unused, undamaged, and in the same condition as when it was delivered to you. Any damage caused by use or mishandling after delivery may affect your eligibility for a full refund.

Original packaging materials should be retained when possible to facilitate safe return shipping. Items that are damaged, altered, or show signs of use beyond reasonable inspection may not be eligible for return or may be subject to restocking fees.

Cost of Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defect in the restoration work. If we determine that the return is necessary due to our mistake or a quality issue, we will cover the cost of return shipping.

Customers are responsible for ensuring items are properly packaged for return shipping to prevent damage during transit. We recommend using appropriate packing materials and insurance for valuable items. We are not responsible for items damaged during return shipping if improper packaging is used.

Return Process

To initiate a return, please contact us using the contact information provided on our website. Provide your order details, reason for return, and preferred method of communication. We will review your request and provide instructions for completing the return.

Once your return request is approved, we will provide you with return shipping instructions and any necessary documentation. Please follow these instructions carefully to ensure your return is processed promptly. Returns must be received by us within a reasonable time after approval.

Upon receipt of the returned item, we will inspect it to confirm it meets return conditions. We will notify you of the status of your return and process any applicable refund within a reasonable timeframe after inspection is complete.

Non-Returnable Items

Custom restoration work that has been specifically tailored to your requirements may not be eligible for return. This includes work performed on items that were modified according to your specifications or personalized restoration work that cannot be resold or reused.

Items that have been damaged by misuse, accidents, or normal wear and tear after delivery are not eligible for return. Additionally, items returned without proper authorization or outside the return period may not be accepted.

General Legal Requirements

This return policy complies with applicable consumer protection laws. Your rights under consumer protection legislation are not affected by this policy. If you are a consumer, you may have additional rights that cannot be excluded or limited by this policy.

If you believe a restored item does not meet the agreed specifications or quality standards, please contact us immediately. We are committed to resolving any issues and ensuring customer satisfaction within the bounds of applicable law.

Order Cancellation Policy

You may cancel an order for restoration services before work begins without penalty. Once restoration work has commenced, cancellation may be subject to fees based on work completed and materials used. We will discuss cancellation terms on a case-by-case basis.

For completed restoration work, cancellation is not applicable, but you may request a return in accordance with our return policy. We recommend discussing any concerns about ongoing work with us before completion to avoid cancellation fees.

Refund Procedure

Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed. Processing times may vary depending on your payment method and financial institution, but we aim to process refunds within 10 business days of receiving and approving the returned item.

Refund amounts may be reduced if items are returned in a condition that requires additional work or if items cannot be resold in their returned condition. Any such reductions will be clearly communicated before the refund is processed.

For custom work or partial completion, refund amounts will be calculated based on work completed and materials used, minus any applicable cancellation fees. We will provide a detailed breakdown of any refund calculation upon request.

Contact Information

For questions about returns, refunds, or to initiate a return request, please contact us:

Clixaremtloxorel
452 N Highland Ave
Indianapolis, IN 46202, United States
Email: request@clixaremtloxorel.world
Phone: +1 317 602 7960